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Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.


Q. Why are my Mortys locked / why can't I unlock my Mortys?

A. A recent game update automatically locks any Mortys that are a part of your Fight Pit team. To unlock them, remove them from your Fight Pit team, then you should be able to individually unlock them. This was done to prevent a trade and Fight Pit exploit.


Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en


Q. What are Raids? How do I participate in them?

A. Please read our Raids Guide.


Q. Does the game have controller support?

A. No, at this time the game does not support controllers.


Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.


Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.


Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.


Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.


Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.


Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.


Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.


Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.


Q. Can I transfer Mortys between Campaign and Multiplayer?

A. Not anymore. Campaign and Multiplayer are now completely separate.


Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.


Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.


Q. Help! I leveled up my Morty too much and now it's disobeying me! What do I do?

A. If you level your Morty too far ahead of your trainer level, it will start to disobey you until you level up your trainer level. The formulas to determine how far ahead your Morty levels are allowed to still be obedient are:
$$ Maximum \ Obedient \ Morty \ Level = 2 \times \ Your \ Trainer \ Level + 2 $$ $$ Minimum \ Trainer \ Level = \left(\frac {\ Your \ Morty's \ Level \ - 2}{\ 2 } \right) $$ So for example, at trainer level 5, the maximum Morty level that will still obey you is 12, at trainer level 6 the maximum Morty level is 14, and so on.


Q. What are IVs and EVs?

A. IVs (Individual Values) are hidden stats each Morty has for Attack, Defense, Speed, and HP. They range from 0 to 16 and cannot be modified. Mortys with higher IVs will ultimately have better stats than Mortys with lower IVs. You can calculate them by going to a Morty page and entering its stats in the IV Calculator.

EVs (Effort Values) are hidden stats each Morty has for Attack, Defense, Speed, and HP. They range from 0 to 65536 and can be increased by defeating wild Mortys or by giving your Morty Attack, Defense, or Speed Mega Seeds. When your Morty levels up, it will receive bonus stats based on its EV values (see Formulas). After a certain amount, you will no longer gain these bonus stats upon leveling.


Q. Are there any Pocket Mortys cheat codes, glitches, hacks, or infinite money versions of the game I can use?

A. Cheat codes, glitches, hacks, and other exploits are against the Pocket Mortys Terms of Service. If you see a site claiming/offering any of these, chances are they may also include potentially malicious code that can track/harvest your data. Additionally, using modified versions of Pocket Mortys may result in permanent data loss/data corruption or the termination and loss of your Pocket Mortys account, so think twice before trying to use them!


Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.


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Comments  
In multiplayer mode, Jerry standing by the portal in mortal and had a magnifying glass and asked for me to participate in a hunt for a shiny morty. Now I have a black question mark on my screeen and when it lights up and turns into a timer I search the whole map but can’t find the Mortys he’s asking for
Why won't my game open? I've tried reseting my device, I've tried to reinstall it, and it still won't work.
Why won't my game open? I've tried reseting my device, I've tried to reinstall it, and it still won't work.
Why won't my game open? I've tried reseting my device, I've tried to reinstall it, and it still won't work.
I've tried to download Pocket Morty's multiple times and have tried many "fixes" but none have worked my phone is compatible yet I still can't download the game any ideas?
Edit, mister frundles
I got 100th place In the event for September (17-18) the game glitched and i got nothing no morty, no items, nothing, can you help me?
must be because I got 100th bro..
+1
I just heard from AdamSwim, an ASG representative:

"...I just flagged these reward issues to our CS team. They're aware of the bug which I've now logged for repro. I also told them to go ahead and gift rewards to those who experienced this issue that are providing video/screenshots to reflect it"

Contact support immediately. The ingame support button should work now, or email them directly at:

support@adultswimgames.zendesk.com

As long as you include screenshots of the game showing you the wrong reward for rank 100, customer support will give you your Nightmare. Do it now, and mention what Adam said.
did you finish 100th? that's still top 100 and should have rewarded you by now unless maybe you tied with someone and the game got confused. from what I've been reading from other players, this is the buggiest/glitchiest raid yet
I'd tell you to contact them via a support ticket, but they've completely ignored my last 2 or 3, so it sounds like you're on your own. Idiot company Adult Swim Games, incompetent company Pocket Sized Hands
Quoting beeters:
I'd tell you to contact them via a support ticket, but they've completely ignored my last 2 or 3, so it sounds like you're on your own. Idiot company Adult Swim Games, incompetent company Pocket Sized Hands

Awww
are you Blastalien? scroll down and see what I said to that account - you'll get your Nightmare, as long as you still have the screenshots to prove you finished top 100 and that it showed you the wrong reward pool.
Quoting beeters:
I'd tell you to contact them via a support ticket, but they've completely ignored my last 2 or 3, so it sounds like you're on your own. Idiot company Adult Swim Games, incompetent company Pocket Sized Hands

Aww
((edit) mister frundles)
I only have 9 challenges but when I pause and it shows a red number next to challenges it says 24 and when i tap on it it says loading on the bottom with the same challenges, does anyone else have this problem?
It just a visual bug.
Nothing bad.
Quoting Wojtussan:
Game has problems loading because of an "manifest.json" error, can i do something about it, and if so how?

Sadly I'm having the same problem
Game has problems loading because of an "manifest.json" error, can i do something about it, and if so how?
My game recently got stuck on an "afterfight" mode with Priix.
My game dropped as soon as I defeated him, everytime I go back in, he's there and no matter what he "talks" to me to start a fight.
Once in the fight, there's nothing that makes my morty move, switch, use item, or even run, Prixx remains in picture instead of a morty of his showing up.
any suggestions?
-1
I still can’t unlock my Mortys and now I’m severely frustrated because I paid for some of those Mortys not being able to use them sucks
-1
You have to use a team of not locked mortys in the fighting arena and they all will be unlocked
How do you go to menu while in game
Top right corner gets you to the main menu: mortys, items, shop, etc.
Gear on that menu takes you to languages, support, volume, FAQ
I can’t unlock my Mortys because they aren’t in my party. So I can’t remove them from the fight pit to unlock them because they aren’t there. What do I do?
Step 1. Remove your locked mortys from your party. (skip this step if theyre not in the party)
Step 2. Equip one of the mortys you dont care about and put in your party (So by now your party should only consist of the morty you dont use at all)
Step 3. Do a fight pit battle (only with the party with useless morty)
It doesn't matter if you win or lose or run from the fight pit battle, but after the fight, your locked morty(s) should be unlocked. (But the morty you dont care about will be)
Can y’all delete the name slem16921 cause I messed trying to regstier not in my real game
just my account on pocket morty.net
How do I re-unlock a Morty after using him in the Battle pit
-1
Just use some other morty instead and he will be unlocked
+1
Balls
you can’t join low levels and low levels can’t join. Only way to play with your friend is by battling him or trading.
How do i join at the same server with my lower level friend

How do i join at the same server with my lower level friend
on the wiki, what does user and staff mean and what is the difference
on the wiki, what does user and staff mean and what is the difference
I had this account until a few months ago, but I downloaded the app again and found out I can recover it. In Google play games the data's there and it shows my achievements, but I can't log in. How do I do it?
Sobre a atualização que bloqueia os Mortys automáticamente, não aparece o botão "desbloquear".
translation: About the update that automatically locks Mortys, the "unlock" button does not appear.
I self locked some of my Mortys and now can’t unlock them there not in a fight pit team or trade and I can’t unlock them nor add them to my team plzzz respond ASAP
The same here fix IT i lost my Best team
just enter the fight pit with a brand new team of mortys. that should unlock the previous team
Cannot withdraw any locked mortys from the daycare after the new update please help!
Cannot withdraw any locked mortys from the daycare after the new update please help!
Go to the fight pit switch out a different morty team and battle someone and run away it might lose your frame but it a little bit worth it then go back to the day care and they should be unlocked.
Cannot withdraw any locked mortys from the daycare after the new update please help!
How do I change my fight pit team?
How do I change my fight pit team?
Its show my a lock on my morty in the day care and i cant use this morty in my deck what can i do
Quoting Lian agroker:
Its show my a lock on my morty in the day care and i cant use this morty in my deck what can i do

You're using that Morty in the Fight Pits. A recent update auto-locks any Morty you are using in the Fight Pits. Swap it out / change your Fight Pit team and you'll be able to unlock it again.
Show me*
WHAT ARE TH EPOINTS ON THE SITE FOR ?????/

WHAT ARE TH POINTS ON THE SITE FOR ?????/
Guess who's back to just chat :)
welcome back! hope youve been well (: just in time 4 a raid, bro
Pocket Mortys don't install in my phone. I tried older versions too, but it just won't install. Having enough space isn't a problem either. What do I do?
Pocket Mortys don't install in my phone. I tried older versions too, but it just won't install. Having enough space isn't a problem either. What do I do?
How about you make morty manipulator chips 250 flurbos instead of some bullshit 500. I run out of god damn chips, the videos that give you 30 flurbos each don’t want to play, those little boxes that once in a blue moon pop up and give you enough flurbos to buy 1/4 of one chip. Fix it. Missed an egg morty 5 minutes ago because i didnt have any flurbos OR ingredients to make ONE. bulshit

How about you make morty manipulator chips 250 flurbos instead of some bullshit 500. I run out of god damn chips, the videos that give you 30 flurbos each don’t want to play, those little boxes that once in a blue moon pop up and give you enough flurbos to buy 1/4 of one chip. Fix it. Missed an egg morty 5 minutes ago because i didnt have any flurbos OR ingredients to make ONE. bulshit

How about you make morty manipulator chips 250 flurbos instead of some bullshit 500. I run out of god damn chips, the videos that give you 30 flurbos each don’t want to play, those little boxes that once in a blue moon pop up and give you enough flurbos to buy 1/4 of one chip. Fix it. Missed an egg morty 5 minutes ago because i didnt have any flurbos OR ingredients to make ONE. bulshit
Maaaan that sucks! I missed quite a few good catches like that too!
So now I can't even play the game I wanna start over make new acc and play buy no It dont even let me do that each time I try to connect to play save it closes or black screen never working but if I skip the tutorial comes on when I then try to add a Google acc it messes up again 4 hours now I've been messing bout trying new stuff deleted my whole play save from play games liek achievements and all that and restarted uninstalled morty like 12 times now pls help
I have android phone and i want that data on my tablet aswell android so when im not on phone i csn co tinue on tablet how do i do this
Yh i have this issue
Re-downloaded the game but all my data is gone, I signed in but the campaign is still continuing from the very beginning
Re-downloaded the game but all my data is gone, I signed in but the campaign is still continuing from the very beginning
Finnaly no more donating instead of trading
OMG GUYS ON TWITTTER THEY SAID TRADING SYSTEM IN THE WORKS YESSSS
NOICEEE
The game keeps showing 2 different save files from today and it deleted one and then replaced it with the other save now I cant get into the game because it says pick a save but they are both the same I've deleted the game and downloaded it and I've spend 35$ on it today so if I cant fix it I need a refund
If i release the original morty you start with, just morty, will it let me?
If i release the original morty you start with, just morty, will it let me?
Why when in Google play store when it let's me download Pocket morty but when its going to Installed it does not installed the game?
Why when in Google play store when it let's me download Pocket morty but when its going to Installed it does not installed the game?
Damn I got top 99
Cut the any offers part
Trading child of gaia for supernova party morty Any offers ?
Top 56 =D
Congrats :^D

Congrats :^D
Thanks =D
Lucky
Fuck, I got top 105
They still haven’t updated the home page and it still says “no current raids”
Quoting Green_Bean12:
They still haven’t updated the home page and it still says “no current raids”

Hayward says he's travelling so when he gets back he'll update the site.
I feel your pain
I feel your pain
Ah ok
Someone donate me Egg Morty and Ill give you any Morty's you want. :-*
Dragon morty?
Trading gaia for supernova party morty
:(
:(
Well I just got bumped down to 110 :( I'm never gonna win a real raid :*
have you ever even tried reading my guide? if your not using Flannel + Shrimp then you're going to have a hard time winning
This is what you come back too what do you think I did I did do that I've been higher than usual but not top 100
I placed 33 I hope I win this will be my first raid win on top 100 mecha rick don't count because no one cared about the reward this morty also reminds me of Miami morty but high lol
I placed 33 I hope I win this will be my first raid win on top 100 mecha rick don't count because no one cared about the reward this morty also reminds me of Miami morty but high lol
I placed 33 I hope I win this will be my first raid win on top 100 mecha rick don't count because no one cared about the reward
Raid is finally here bois
It's offline for maintenance what??? Maybe they heard our voices lol
Thankfully they heard us
Pocket mortys is saying could not connect to a session can someone explain please I mean I know I can't do the raid but I at least would like to play
Pocket mortys is saying could not connect to a session can someone explain please I mean I know I can't do the raid but I at least would like to play
Pocket mortys is saying could not connect to a session can someone explain please
I accidentally deleted my multiplayer data is there some way I can get it back
If you didn't have Google games then nope
NEW MORTY ALERT STATIONS BOIS GET TO FINDING PROBABLY A AD MORTY
NEW MORTY ALERT STATIONS BOIS GET TO FINDING PROBABLY A AD MORTY
Multi-player is offline but we got our new stuff yesterday this can only mean one thing A Bug Fixes B. New Demension or C. New Raid Boss
Can android and ios players see each other in the world? Or just be on friends lists? My friend and i have yet to see one another.
My brother has android and I have iOS, and we can c each other. So ye
Can android and ios players see each other in the world? Or just be on friends lists? My friend and i have yet to see one another.
Nvm it's fixed