Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

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Volticx

2019-07-14 01:28

Loading times are really slow

EasternMorty

2019-06-06 07:27

Hi,I'm new.This is not in-game name.

On multiplayer mode,There is someone who force me ask fight just after I get out portal,cause me freeze the phone.I ended up force finish the game,Almost lost the save data.
(iPhone gamecenter showed me "there are 2 remaining save data".I'm not sure they are newest.)
I'm sure he/she is not only one.
Is there a way to block these people?

OnFault

2019-06-06 06:43

I downloaded the game a while back so I am not really that strong. when I get into a battle with someone that will most definitely annihilate and I pick up that he/she is letting me have a go at his/her mortys so I can gain some xp and all that, is there a way to say thank you in-battle to the person?

EasternMorty

2019-06-06 07:23

I'm sorry this is not an answer.I'm new too.I just did my first on multiplayer mode,There were bubble left side of your Rick (not in-battle,emojis in battle are all not nice)
When you finished battle,the same battle can show people Thumb up mark.
This is all I found so far.

OnFault

2019-06-06 07:56

Oh I see. Thanks

ferguson992

2019-06-02 09:48

Im trying to play on my Lenovo chromebook (which i was able to do just yesterday), and my game data wont load because the "game assets could not be loaded and i need to update to a later version." There is no new update available and i've already uninstalled and reinstalled the game. It still wont work.

Dark Doherty

2019-05-24 16:41

[fv]When I restarted the game it gave me two original mortys what do I do to fix it?[/fv]

Jermz_Dimension_C1-37

2019-05-25 02:22

what do you mean

Avi Shaddix

2019-05-10 20:54

Game won't load, says I need to update to latest version, but no update. And it also says it can't find my save files, I'm very frustrated

josef

2019-03-27 16:45

Hi, how do i find common type mortys that i can combine when i have 32 badges. I only see epic and exotic mortys that cant be combined or evolved, or already have been evolved all the way. Is it because my mortys are too high leveled and they automatically evolve after a certain level or can i still get my common type some how?

Olly

2019-03-26 19:11

Is the day care connected between multiplayer and campaign?

CaptainBlackFish

2019-03-26 19:22

no. they're separate

Humam

2019-05-21 03:44

Tums34

2019-03-06 23:46

It shows on my app that i have no connection, but i do... any way to fix this? I have tried deleting the app, i have all the updates too.

TheKing2018

2019-02-13 23:26

I want my old account back but I am looking in my cloud and I see something there but all it has is delete data when I go to manage it.

Sgillan

2019-01-31 16:28

How do I connect my game account to this account? I’m trying to trade Mortys but it keeps saying I don’t have one. I do have them, but I just don’t think it’s recognizing my account.

Hayward

2019-01-31 17:33

Quoting Sgillan:

How do I connect my game account to this account? I’m trying to trade Mortys but it keeps saying I don’t have one. I do have them, but I just don’t think it’s recognizing my account.

You can't currently. Go here and click "Add Offering" to offer some Mortys for trade.

Carloseduardo

2019-01-13 18:28

Porfavor me podrian ayudar!? No se guardaron mis datos por alguna razón ajena a mi, no los borré, e inicié sesión con cuenta google. Ayuda porfavor!

Gorgeous

2019-02-16 01:17

¿Tienes instalado o activado la app Google Play Games? ¿Alguna vez te conectaste para que guardara tu partida en la nube? Si no, no creo que puedas recuperar tus datos.

Carloseduardo

2019-01-12 16:34

Desinstalé el juego, pero cuando lo volví a instalar ya no tenía los datos de multijugador

Carloseduardo

2019-01-12 16:26

Desinstalé el juego, pero los datos de multigador no estan guardados, (inicié seción con cuenta google) :-)

mrs

2019-01-01 19:33

im trying to retrieve my account it says my name is taken any way on being able to retrieve my game?

Whoopdiedoo

2019-05-26 05:24

I had the same problem. Someone plz help

Jermz_Dimension_C1-37

2019-05-26 08:17

your previous account is deleted it cant be bring back but the ones you create now is save to google play

Andres Najar

2018-12-30 22:05

Hola. Cambié de dispositivo. Tenía el juego en un iPad con este correo como cuenta de Apple y ahora tengo Android hay forma de recuperar esa cuenta en Android? Si no me falla únicamente tenía el guardado con la sesión de apple. Gracias de antemano.