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Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

RandomGenius666

RandomGenius666

I'm trying to register on this site to be able to trade and receive Mortys, but it keeps showing "PLG_USER_DOMAINRESTRICTION_DE NY". What does this mean, and how to register otherwise?
My_Apologies

My_Apologies

Quoting Nizzle:
Do Morty buffs last until you pass out/switch mortys/end the battle?

until the end of the battle. no matter if the morty got dazed and then healed by a halzinger or switched.
Atg_3d

Atg_3d

I blended 10 Morty eggs together into a lvl 15 egg and it turned into a lvl 15 “mini Morty”, it did not give me a one true Morty egg that I can hatch at lvl 20.
What kind of glitch is this.. I am owed my one true Morty
Kary Ramirez

Kary Ramirez

How do i change my paying method? It doesnt let me change my gmail which isn't even my gmail, it's my sister's.
Kristina

Kristina

My first Morty I caught was gone after I woke up in the Health Center. Tried to start the app again and the phone but he’s not coming back..
One true rick

One true rick

..... Updated and lost all progress even though I didn't disable google play... Second time I've had this issue. Had a decent deck this time as well... Maybe a good 400 hrs down the drain again... Nice one guys. Not as bad as those shitty micro transaction based games but still annoying. I'm out.
Cameron Steen

Cameron Steen

I lost all my mortys in the morty daycare! Can you guys put blitz and chipz coupons in my account so I can get more mortys? Or can you help get them back?
Joseph Horn

Joseph Horn

Hello, I keep doing everything I can to play your game sense last time I installed it. but every time I start it it shows me two old files, from the same date, same time, and neither one will load. I cannot find the data on my phone nor can I access it because it's apparently connected to my googleplay account but isn't at the same time? it show it's a cloud save but I don't have cloud saves allowed. meaning I have no way to access the data to my knowledge. can you assist me with this so I can play the game?
GreenMeerKat42

GreenMeerKat42

I am having the same problem and it also says there is an update when I start up the app but when I go check in the App Store there is none
Trying to play the game

Trying to play the game

I'm am also having this problem people have told me to uninstall and reinstall doesn't work
Marija Lauva

Marija Lauva

Hey
I downloaded the game and I have two saves there and neither of them are opening and it's restricting me from playing pocket morty at all it just goes on loop constantly when I clear it's catch or delete the game itself and reinstall it it just keep doing the same thing
Slyiss

Slyiss

Hello,
My game keeps saying "Game assets can't be loaded". I've reinstailled the game 3 times now.
Bram

Bram

I can still view all my save files, but whenever I try to open them the game just brings me back to the file selection screen
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