Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

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Avi Shaddix

2019-05-10 20:54

Game won't load, says I need to update to latest version, but no update. And it also says it can't find my save files, I'm very frustrated

josef

2019-03-27 16:45

Hi, how do i find common type mortys that i can combine when i have 32 badges. I only see epic and exotic mortys that cant be combined or evolved, or already have been evolved all the way. Is it because my mortys are too high leveled and they automatically evolve after a certain level or can i still get my common type some how?

Olly

2019-03-26 19:11

Is the day care connected between multiplayer and campaign?

CaptainBlackFish

2019-03-26 19:22

no. they're separate

Tums34

2019-03-06 23:46

It shows on my app that i have no connection, but i do... any way to fix this? I have tried deleting the app, i have all the updates too.

TheKing2018

2019-02-13 23:26

I want my old account back but I am looking in my cloud and I see something there but all it has is delete data when I go to manage it.

Sgillan

2019-01-31 16:28

How do I connect my game account to this account? I’m trying to trade Mortys but it keeps saying I don’t have one. I do have them, but I just don’t think it’s recognizing my account.

Hayward

2019-01-31 17:33

Quoting Sgillan:

How do I connect my game account to this account? I’m trying to trade Mortys but it keeps saying I don’t have one. I do have them, but I just don’t think it’s recognizing my account.

You can't currently. Go here and click "Add Offering" to offer some Mortys for trade.

Carloseduardo

2019-01-13 18:28

Porfavor me podrian ayudar!? No se guardaron mis datos por alguna razón ajena a mi, no los borré, e inicié sesión con cuenta google. Ayuda porfavor!

Gorgeous

2019-02-16 01:17

¿Tienes instalado o activado la app Google Play Games? ¿Alguna vez te conectaste para que guardara tu partida en la nube? Si no, no creo que puedas recuperar tus datos.

Carloseduardo

2019-01-12 16:34

Desinstalé el juego, pero cuando lo volví a instalar ya no tenía los datos de multijugador

Carloseduardo

2019-01-12 16:26

Desinstalé el juego, pero los datos de multigador no estan guardados, (inicié seción con cuenta google) :-)

mrs

2019-01-01 19:33

im trying to retrieve my account it says my name is taken any way on being able to retrieve my game?

Andres Najar

2018-12-30 22:05

Hola. Cambié de dispositivo. Tenía el juego en un iPad con este correo como cuenta de Apple y ahora tengo Android hay forma de recuperar esa cuenta en Android? Si no me falla únicamente tenía el guardado con la sesión de apple. Gracias de antemano.

You feel your sins crawling on your back

2018-12-31 02:07

si no lo tenias vinculado con google play juegos no va a ser posible recuperar tu cuenta, es alli donde se guarda en la nube.

-1

Pstrong

2018-12-23 19:12

Will they ever fix the problem with not getting morty exp when a player switches mortys on death? Its a fine strategy to get a quick switch when u know your going to die, but the fact you dont get exp is BS.

carloseduardo

2018-12-23 14:16

Si borré los datos de multigador por accidente, ¿Puedo recuperarlos? Urgente!!

You feel your sins crawling on your back

2018-12-23 14:35

Quoting carloseduardo:

Si borré los datos de multigador por accidente, ¿Puedo recuperarlos? Urgente!!

No, debes comenzar de 0.

carly d

2018-12-19 01:16

I captured splice morty and he was supposed to be sent to daycare and he wasnt there when i went to get him? wasted my only morty manipulator chip:(

Anthony Smith

2018-12-16 09:43

Ive had this game for 2 years and never reported a problem til now. I try to load the game and it said it could not load assets and to update to the latest version of the game. I had the latest version. After uninstalling and reinstalling and even deleting my data and trying again it says now that it cannot connect. Help!

TheGodMorty82

2018-12-17 16:32

Quoting Anthony Smith:

Ive had this game for 2 years and never reported a problem til now. I try to load the game and it said it could not load assets and to update to the latest version of the game. I had the latest version. After uninstalling and reinstalling and even deleting my data and trying again it says now that it cannot connect. Help!

Send them an e-mail, they'll reply within a day or two.