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Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

Comentários

Josué Minho Ferreira

Josué Minho Ferreira

Meu pocket mortys tá botando meus dados são os infinitamente e quando eu aperto em um mais e mais aparece o q eu faço?
MainKayn

MainKayn

tbm estou com esse poblema :c conseguiu arrumar?
Leonardo Vaz

Leonardo Vaz

Eu terminei a quest do masy karellax pra pega o ovo morty mas depois que eu acabei eu entreguei o fleeb purificado e daí teve aquele diálogo do ovo e quando ele me disse que ia me da um ovo que ele não conseguia choca eu acabei não recebendo nada, olhei no invenário na creche e o ovo morty não esta em lugar nenhum.
MainKayn

MainKayn

Tbm estou com esse problema agr :c conseguiu arrumar?
Leonor

Leonor

Também me aconteceu e não percebo porquê! conseguiu resolver o problema??
Viic

Viic

Oi galera! Alguém tem dicas de como treinar meu Morty inicial? Meus outros mortys estão tipo no lvl 25-30 mas ele ainda tá no 15 e não posso tirar ele do meu time no modo campanha, como faz?

Valeu!
ɢʊֆȶǟʋօ

ɢʊֆȶǟʋօ

O único jeito que achei para "treinar" meu Morty inicial foi usando Megassemente de Nível Maior. Cada uma delas aumenta em 1 nível qualquer Morty que você escolher.
xcmoongirl

xcmoongirl

eu uso todas as minhas megassementes no meu morty inicial, uma boa
Breno Luiz da Silva Ferreira

Breno Luiz da Silva Ferreira

Não consigo ligar minha conta já tentei de tudo
Mawnir

Mawnir

Can we have a PC version? Hate celphones
Xinplinbon

Xinplinbon

Download it on Google Play Store via BlueStacks (tablet emulator)
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