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Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

Ethan B

Ethan B

I deleted the game and now I want to get it again but it has two saved files and won't let me use either of them
Serein

Serein

Lvl of enemy trainers and wild Mortys depend on what? Cause I'am training and leveling my Mortys to beat the boss but their lvl is also increasing... How I'am suppose to lvl up my 6lvl Morty when oponent are 12lvl+ ? Cause main basic Morty is that lvl and i can't kick him from the party
AKNOCKOUT!!!

AKNOCKOUT!!!

Quoting Serein:
Lvl of enemy trainers and wild Mortys depend on what? Cause I'am training and leveling my Mortys to beat the boss but their lvl is also increasing... How I'am suppose to lvl up my 6lvl Morty when oponent are 12lvl+ ? Cause main basic Morty is that lvl and i can't kick him from the party

depends of the number of badges you have, when you defeat more ''rick trainers'' the wild mortys and other trainers will appear with more lvl
Brady

Brady

I have been playing pocket mortys on my tablet and just downloaded it on my phone. I can't seem to find a way to carry over my campaign/multilayer data over to my phone. I'm playing on a Samsung s4, and an alcatel a30 tablet.
Thanks!
Pinball_Wizard

Pinball_Wizard

Try using the helium app. If that doesn't work, DM me and I'll walk you through it manually.
Athena073

Athena073

Having issues trying to sign in to pocket mortys cloud. Every time I press the button to sign in nothing happens. How do I fix it?
Jamieedmonds

Jamieedmonds

I really wanna start the game over from scratch but I'm not sure how to do that every time I uninstall the game and then reinstall it it saves my data and I'm still in the same spot. Is there any way I could stay over?
MileenaCipher

MileenaCipher

Hello! I've found that in game data saves to the cloud meaning it'll stay even if the game is uninstalled, I was able to restart my Multiplayer/Campaign in the settings where you can clear your previous save and start from scratch.
AKNOCKOUT!!!

AKNOCKOUT!!!

Quoting Sarah Hezlitt:
How so I use the morty I got surfing multiplayer in my campaign

Campaign and multiplayer are diferent collections, you can only transfer 3 mortys (lvl 5) when you start in multiplayer but you cant transfer from multiplayer to campaing.
Sarah Hezlitt

Sarah Hezlitt

Hello just wanted to know why I can't use the morty I got surfing multiplayer in the campaign
Hipnuts

Hipnuts

Have nine mortys in my multiplayer daycare and I cant use any of them because the "Add" button is permanently grayed out. I re-installed and I still cant add any mortys to my party besides my currently equipped morty.
AKNOCKOUT!!!

AKNOCKOUT!!!

Quoting Hipnuts:
Have nine mortys in my multiplayer daycare and I cant use any of them because the "Add" button is permanently grayed out. I re-installed and I still cant add any mortys to my party besides my currently equipped morty.

If you have 5 mortys in your party you cant add more before have to left one empy space, and are you sure you select the morty before you press ''add''?
james425

james425

Hey Pocket Mortys, Every few weeks I get an appdata error and have to uninstall the game. After I redownload the game, My data is gone. What do I do?
Min

Min

I had the same problem too , i could play the individual mode offline but now it shows the same error without wifi or 3g connection
Manewull666

Manewull666

When it says catch all the mortys, do I have to catch all the different evolution stages of the mortys or could I just have their most evolved state?
Manny Rios

Manny Rios

To catch every morty do I need every one of his evolution stages or could I just have his most evolved form and have it still count?
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