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Frequently Asked Questions

Some questions and answers were taken from

For official support, please email

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems:

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at if you need any technical support with Pocket Mortys.

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This game is playable in Single Player without wifi however you will not be able to use investment rick services. (where you pay 100$ schmeckles and wait a few hours or 1 day to get a lot more). Multiplayer requires WiFi sadly.


Everytime i open the app, it says " Game assets could not be loaded. Please update to the latest version of Pocket Mortys." but i dont understand because i have already updated it. i have already tried uninstalling and then installing it again but it still shows up. Help Please!!!


So i know someone who has been getting 5 tickets everytime they lvl up in multiplayer. Is this a new update?


I have the game on a new phone and it won't loaf my saves or even let me play the game at all... what do I need to do to fix that and get to catching Morris! XD


did you autorize the app to save data on your phone? also in the recent update the game ask you to accpt terms and conditions so that is probably realated


My game center shows my trophies for the game and I had the updated version and everything, but all my stuff is gone after I had to restart my phone. What do I do to get it back??? I spent a lot of money on all these things I don’t want to loose it all.


I have this same issue. My data should have been backed up to the cloud since I started after June 2017 but I no longer have my mortys and puts me back to the beginning, yet all the trophies are there in my play store


All the characters suddently disappeared, I can only see their shadows, please fix this problem. I thought that is my phone's fault, but, as I can see in the comments, it's a common problem. It annoys me a lot, I can play as usual but I can't see who is walking around.


My game I’ll occasionally say that it is not updated when I have updated it fully. What do I do?
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