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Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

TanYuL

TanYuL

I accidentally deleted my multiplayer save data a few days ago and was wondering why is it only letting me transfer the Original Morty (you know the first Morty you get through campaign) while I still have other Morty's back in my team setup or in my storage in daycare?
AKNOCKOUT!!!

AKNOCKOUT!!!

Quoting TanYuL:
I accidentally deleted my multiplayer save data a few days ago and was wondering why is it only letting me transfer the Original Morty (you know the first Morty you get through campaign) while I still have other Morty's back in my team setup or in my storage in daycare?

Thats now how it is, you start only with 001 if you delete your multiplayer account by the settings its your fault, centrainly i also delete my multiplayer data week ago its like the 4th time i do, this time seems more difficult to get throught (because of no initial deck) but i yeah im also dissapoint because its injoust to new players or people who delete/lost his data to deal with it. If you need a morty tell me maybe i can help i dont have many right now but i will try to (username: S0RRY).
TanYuL

TanYuL

When it comes to multiplayer,why is it only letting me transfer the Original Morty you begin in through campaign to multiplayer while I still have other Morty's in either my team or in my storage in daycare?
iiAceFlamez

iiAceFlamez

Originally you transfer 3 Mortys of ur choice but now only Morty Games Mortys and regular mortys are transferred
Dogwolfmorty

Dogwolfmorty

Go to shop and customize .Fact: if you win the full game you get a winning rick .I'm using that rick.
DuplexBeast5608

DuplexBeast5608

Listen I deleted all my progress on campaign in order to get the one true mort y and he did not give it to me plz help me with this
Dylam

Dylam

So, I deleted the game about a year ago, and have just got it back, and my Cloud data from my previously saved game is there, but when I tap it, it will load and then change back to all of the cloud files. I worked really hard to get my One True Morty To Level 100 and I really don't wanna start over... How do I fix this?
gao4

gao4

I completed masy kallerax'es mission but didn't get the prize! Ist this a glitch or are you trying to trigger me?
Munexndiz

Munexndiz

I recently changed my iphone to a galaxy. Is there a way of getting my saved game transferred to the s9 from iphone?
Dogwolfmorty

Dogwolfmorty

Google play all tho now you need to exit the game 2 times now so it can connect to your account.
Pixel Danila

Pixel Danila

Hello, the creators of Pocket Mortys. It will be very cool if you ask the fans to find (or come up with) Morty, whom you did not add. :^)
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