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Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

Ty DerF

Ty DerF

Hey everybody. I've got a One True Morty. Trading for a Lil' Bits Morty(any level)+Morty(any level) or offers!
Mikeee

Mikeee

I keep getting this appdata error, followed by the finding of multiple saves. How do I fix this? This error more than often makes me unable to play the game offline and it is also really annoying having to select the right save almost every time.
LeefromTWD

LeefromTWD

So I want to play on my lvl 50 account on different devices but I dont know how does anyone know how?
PsychokineticZack

PsychokineticZack

Quoting Vilrichard:
There is a way to change my nick in-game in multiplayer mode?

The only way is restarting. But if you have good mortys, better keep your nick.
Imani

Imani

Why is Mortyland always empty? Every time I open the game there are no people in Mortyland and I can't level up my player. I'm stuck at level 7 because there is no one to play. Is this a glitch? Does anyone else have this problem? Help!
PsychokineticZack

PsychokineticZack

Quoting Imani:
Why is Mortyland always empty? Every time I open the game there are no people in Mortyland and I can't level up my player. I'm stuck at level 7 because there is no one to play. Is this a glitch? Does anyone else have this problem? Help!

Normally all dimensions have bots, you checked the map?
Pinball_Wizard

Pinball_Wizard

You should be able to, as the data is saved in the cloud and tied to your google account. That said, sometimes it doesn't sync up properly and I really have no idea why. You'd need to search the internet for more info on saving game info to the cloud in google play.
Thomas ball

Thomas ball

Id say you power off your devise and then power it back on after 30 secs and reload the app
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