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Frequently Asked Questions

(Avg. Rating 4.1 with 13 ratings)

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

Poop

Poop

Will I get more decks when my three decks get full or will I have to release a Morty to get a free space?
Idk

Idk

I have a question, I installed the game on my android phone and got really far and just installed it on my iPad, is there any way I can somehow transfer my data from the android one to my iPad
Jesse

Jesse

I have 4 Morty's that are levels 10 and 11. I still can't send any to bootcamp, do I have to wait? I took then out of my deck but still can't send any of them.
Josh

Josh

How do I sign into my account from the website to the game if not how do you get a username in the game
Hayward

Hayward

Quoting Josh:
How do I sign into my account from the website to the game if not how do you get a username in the game

This site and the game are not linked and do not share the same account credentials
The Mortiest Rick

The Mortiest Rick

The game center wasn't active for a portion of my play through. So I didn't receive the achievements I have already completed the challenge for. Is there anyway to receive them without restarting?
Xander

Xander

How can I delete items such as poison cure and others becuse I want to make the recepi but I alredy have 10 of them
BUTTS

BUTTS

when crafting a new item, the recipe is learned once you put the items down, before you hit the craft button. In my recipe list in my game, the robot recipe is there, even though I have yet to make one, just because I've made all the things that involve those same two items plus a third one.
Adual

Adual

What do I do if the time remaining for the next Morty Battle never runs out? For example, I checked yesterday and it said 7hrs. left. And the next day it said 140617hrs. left... (This is not a troll)
Mortyx

Mortyx

I removed two mortys from my party at morty day care. Now I can't find them or put them back, how do I add them back to my party??? I removed them from my party. I did not release them
ingamaria

ingamaria

you have to go to the day care, go to decks, press open the deck that is out and find the mortys that you want to add to the party, press on them and press the add button and then you are done
ingamaria

ingamaria

Quoting Mortyx:
I removed two mortys from my party at morty day care. Now I can't find them or put them back, how do I add them back to my party??? I removed them from my party. I did not release them

you have to go to the day care, go to decks, press open the deck that is out and find the mortys that you want to add to the party, press on them and press the add button and then you are done
W.A.

W.A.

Go to daycare, tap Decks; select a deck, tap Edit; find the Morty you want to permanently release back into the wild, select it, and tap Stats. Then tap Release.
Sam T

Sam T

The game won't start. It stays on the Rick and Morty logo for a couple second and then close instantly. I haven't saved my game. So I'm scared for my data. Please help. My device is an iPhone 5s (v. 10.3.2).
Rubethyst

Rubethyst

Quoting Sam T:
The game won't start. It stays on the Rick and Morty logo for a couple second and then close instantly. I haven't saved my game. So I'm scared for my data. Please help. My device is an iPhone 5s (v. 10.3.2).

It saves automatically. delete the app, and try again.
Monkus

Monkus

I factory reseted my phone and reinstalled pocket mortys. Google play is showing 2 identical saves but it's not opening either one. I can't get past the save load screen to play the game. How do I fix this?
ColiKong

ColiKong

Goto the Move relearner. He is underneath the day care on the right side of t he portal. It costs 1 blitz and chipz coupon to replace.
Hawkeye

Hawkeye

Are ceritude and regenerate the same skill? Or is one better? What about the other absorbing skills?
pansf

pansf

I don't think my game is saving to Cloud. Every time I try to do it in the settings it says "Sign in failed."
Whiteytitey162

Whiteytitey162

I caught a shadow Morty and it says in my deck that I have it but its not in my Morty's and thus can't battle it. Why?
ColiKong

ColiKong

Have you gone to the morty daycare and edited your team yet, It is located right next to the health center (to the left)
Nesia

Nesia

Hey everyone, i was tryina catch the moon morty, but all it's doing is implode itself so it died before i can catch it, can anybody give me some tips and tricks? Thanks a lot! Wubbalubbadubdub
Hayward

Hayward

Quoting Nesia:
Hey everyone, i was tryina catch the moon morty, but all it's doing is implode itself so it died before i can catch it, can anybody give me some tips and tricks? Thanks a lot! Wubbalubbadubdub

Use the Morty Manipulator Chip right away - it's a lower chance of success but I've had good luck getting it that way.
W.A.

W.A.

If your chip blows (and it probably will a handful of times before it takes), quit the game right away and restart it. It will pick up from where you were before you engaged the wild Morty and you can try again without going through a bunch of manipulator chips.
vapor

vapor

Hi i need to tranfer my gamesave (android mobil to android mobile) but when i start the game with the second mobile the game not start with my first gamesave (its the same gmail in the two mobil)

thanks

sorry for my bad english
Dan

Dan

What's the blue and white cylinder thing with a rectangle opening in the citadel, does it do anything?
chester321
+1

chester321

Enter the menu (top right button) and click "Your Mortys." Select one you want to swap, hit "Switch" (bottom left yellow button) then click the Morty you want to swap him with. Repeat as needed.
chester321

chester321

Just set up Google Play Games and used that to sign in. Lots of achievements showing that I've already completed. How can I defeat the council members.. that are already defeated..? Is there a way to cause the game to update the achievements, checking if they're already done??? Or is this just a big "S.O.L." situation for anybody who was lucky enough not to set up the cloud until after bugs with the cloud were fixed...?
Arcelot

Arcelot

What are you referring to? If you mean the site, yeah. It's open to everyone for tips and guides.
Nova

Nova

Hi I back uped my phone now I wanted to restored Folders but I cant find the locale folder where the game was saved can you tell me where I can find the save data or how the folder is named? Thanks.
Nova

Nova

Hey its me again my question is solved. Its in the Folder Android/Data/com.turner.Pocketmortysand Copyright worked just Fine. ThQuoting Nova:
Hi I back uped my phone now I wanted to restored Folders but I cant find the locale folder where the game was saved can you tell me where I can find the save data or how the folder is named? Thanks.

ank u
PortalGun

PortalGun

I'm sorry, this is probably a stupid question, but once you click remove in the daycare is it gone forever? I wanted to try different decks, and it wouldn't let me add my active morty's so I tried removing them, and I think it was basically a set free function. Thanks a ton, just wanted to make sure I did set free all my progress by being stupid.
Arcelot

Arcelot

I haven't touched the daycare yet but I'm glad you found your Mortys back :) Good luck on Morty-battling ;) Safe journeys!
KaioZitoBR

KaioZitoBR

My team is egg morty lv 18, no mercy morty lv 20, morty lv 18, Morty of the valey lv 23 and werewolf morty lv 28. is it a good team?
Arcelot

Arcelot

I think it's an awesome team. You're balancing out everything by keeping a paper, rock, and scissor typing on your deck. Don't forget to level up your Regular Morty. :-)
ColiKong

ColiKong

Regular Morty is a hassle, I recommend lowering the HP on certain opponents and letting morty get the kill to maximize the EXP while minimizing the amount of damage to morty.
KaioZitoBR

KaioZitoBR

who is best? werewolf morty or mortysaur? and in which level they learn scizor type moves? thanks for reading :lol:
Arcelot

Arcelot

I would like to advice that you contact Adult Swim immediately about this issue. Check their official twitter account also. (twitter.com/PocketMortys)
Steven Campbell

Steven Campbell

Hello,
I have tried downloading both pocket mortys and jerry's game but both nev
er load past the splash screen on my S7.
Steven Campbell Is A fucking Bitch

Steven Campbell Is A fucking Bitch

Sorry to hear that, Try restarting your phone, or turning airplane mode on or off
Steven Campbell Is A fucking Bitch

Steven Campbell Is A fucking Bitch

Quoting Steven Campbell:
Hello,
I have tried downloading both pocket mortys and jerry's game but both nev
er load past the splash screen on my S7.


Sorry to hear that, Try restarting your phone, or turning airplane mode on or off
Sara H

Sara H

I'm having a bit of a problem that's kind of weird? I played Pocket Morty's pretty recently, on the 24th.
And when I go to load it it says I have 3 saves for it and which should I load because the rest wil be deleted
it's from the day I played it but when I click it it jsut says 'loading' endlessly and then goes back to the screen asking which save I want to load
and it loops forever and ever
I restarted, I cleared my cache so uh..why?
Arcelot

Arcelot

Contact Adult Swim immediately for this issue. Check their official twitter account also. (twitter.com/PocketMortys)
Goldiechan

Goldiechan

I was playing pocket morty on my android device and I think it glitched cause it brought me back to my home page so when I clicked on the game again it said app not installed so I checked Google play and it said pocket morty "install" which was weird cause I still have the data and all in my settings. So me being me I uninstalled it and installed it again and when I went to play It I noticed that it the money it usually shows on the screen wasn't there. So when I pressed play it bought me back all these way there the hehe beginning of pocket morty so I had to do everything all over again. And when I go back to the pocket morty home screen and I press sign in it won't let me! And by it won't let me I mean I would click sign in and nothing would happen then I would go to settings and I don't see any save to cloud or save data in setting so I'm kinda freaking out cause I lost all my data and don't know how to get it back and I don't know why it isn't letting me sign in and I don't how to sign it and my mortys were at like lvl 20 and I don't know how to get them back?!?!?!?!?!?! ;-; pls help me.
Arcelot

Arcelot

You should contact help and support team. Inform them about your problem. There's been problems with google play lately, I understand. Click on Morty pad > Settings > Email support. I hope the Support team responds quickly.
Sadwich

Sadwich

So,I was playing pocket mortys on PC with a app called -removed- then problems happened and i deleted pocket mortys( I also deleted some data in -removed-) then i redownloaded it but my data was deleted.Is there a way to get my mortys and items back,i also have evidence in achievements.I have achievements like beat 3 council members,make a morty level 20 but i only have 2 morty and 0 badge now.Please someone help!
Hayward

Hayward

Quoting Sadwich:
So,I was playing pocket mortys on PC with a app called -removed- then problems happened and i deleted pocket mortys( I also deleted some data in -removed-) then i redownloaded it but my data was deleted.Is there a way to get my mortys and items back,i also have evidence in achievements.I have achievements like beat 3 council members,make a morty level 20 but i only have 2 morty and 0 badge now.Please someone help!


You were using an emulator and using emulators to play Pocket Mortys is against the Terms of Service. Because you were using an unofficial service to play, your data was not saved to the official Google Play Services or Apple Game Center, and there is nothing the developers can do to recover it. In the future, be sure to play legally using an Android or iOS device.
Dave

Dave

I create an account because the registration page says to select a language for front end but the language list won't populate. Tried on Firefox and Microsoft edge.
Hayward

Hayward

Quoting Dave:
I create an account because the registration page says to select a language for front end but the language list won't populate. Tried on Firefox and Microsoft edge.


Thanks for letting us know, I've temporarily disabled language select on the register page until we figure out why it isn't populating. That should let you register - let us know if you still can't!
Arcelot

Arcelot

Idk about that bro. The game is expanding. Maybe they'll add multiplayer in the future or maybe a PVP system. Just wait for further updates. :lol:
Rosalie

Rosalie

Please help. I have lost all my pocket morty data before. But recently my phone cracked and had to be replaced. I looked everything up and it says it should autosave. So why cant I get my game data back? I've logged in, but it doesnt seem to be updating or recognizing my previous progress. Please help. I cant go through all this AGAIN. I had just caught all wild mortys (again) beat the council (again) and got two of the morty games mortys (again) this is just frustrating. Please help.
Summer

Summer

This appears to be a common issue, but I haven't seen suggestions on how to fix it. I would suggest using the email support under settings or or twitter.com/PocketMortys.
David jr

David jr

So, I had alot of cool Mortys on my old device... I've switched to another device recently (android) and I have signed into my google play account but none of my Morty's have transfered over and the game required me to play through the tutorial again. Is there anything I can do?
Summer

Summer

Considering it should transfer automatically when signed into Google Play and if the OS is exactly the same, you could try asking for help on twitter.com/PocketMortys or . Hope this helps.
Lord Wrinklebottom

Lord Wrinklebottom

Whether in your deck or in Morty daycare, click on the Morty you'd like to release, then click on "stats", then "release"; it will ask you if you're sure first, then click release again, and the Morty will be released.
Enzo

Enzo

Hi, I want to transfer my game file from my IPhone 6 to an iPad Air 2. How do I? When I go to settings the joy option for data is "Delete Save Data"

Help please.

Btw, I am logged on to the same iCloud account and my pocket Mortys is on (iCloud Drive)

Thanks!
Ben

Ben

When I want to enter the morty games it says fetching data but never actually finish fetching the data. The same when I go to boot camp or invest. How to fix this?
Arcelot

Arcelot

It requires internet connection, bro. You need to turn on your mobile data, or try connecting to a WiFi. Hope it helps.
RickRolledMorty
+1

RickRolledMorty

No you can't. At some point you can buy an item that lets you teleport back to Citadel named Courier Flap, but I'm pretty sure that when you go back to the dimension portal you will enter a new dimension
Rosea

Rosea

Hey so Ive been having this issue where I can find morty chips, but for some reason they dont show up in my items.. any thoughts ? Im not abe to colect any mortys lol
Hayward

Hayward

Quoting Jamie:
Got new phone so wanted to know if I could restore old data from another device

Only if it is the same OS as the old device (new device must also be Android if old device was Android, for example), and only if you had connected your account to Google or Apple's cloud services.
Sofia Lopez

Sofia Lopez

Hello, i just combines a morty, and i want to use it but im stuck with the old ones, jow fo i change mortys??
Summer
+1

Summer

Visit the daycare and click the button that reads decks, then edit to add or remove Mortys. Hope this helps.
Mario luevano eb

Mario luevano eb

Hi my son 8 years old buy a 99.00dollars bundle form pocket mortys with auto premise and I like to request a refund please contact me at your early chance thank you very much for your help
Ham
+1

Ham

Hey,
I think for this sort of issue you should contact the official twitter (https://twitter.com/PocketMortys) directly, or email the game developers at for help with this situation.
Hayward

Hayward

Quoting Ham:
Hey,
I think for this sort of issue you should contact the official twitter (https://twitter.com/PocketMortys) directly, or email the game developers at for help with this situation.

Correct, please email Adult Swim Games at that address. Thanks!
Axel313

Axel313

I went to put a Morty in boot camp so I removed him from my deck and now I don't know how to put him back? Help me.
The One True Fan

The One True Fan

Umm i downloaded the app and los5 my previous progress but does not matter but now i cannot use investment bootcamp morty games and not get mascot morty I have 2 badges and he won't show up I even built roy device is there anyway i can transfer my data to another device...
David johnston

David johnston

I recently had my game stop working so I deleted and reloaded it. It isn't giving me the option to start where I left off. My Game Center still shows my old achievements but I'm back at the beginning. What do I have to do. iCloud backup was on.
Hayward

Hayward

Updated FAQ regarding info about lost save data. Read the official statement here for more information: https://twitter.com/PocketMortys/status/849696166640046084
Hayward

Hayward

Hi Liam, please read the official statement regarding lost save data here: https://twitter.com/PocketMortys/status/849696166640046084

Sorry for the inconvenience.
Kythorne

Kythorne

So I tried to log in today and it's telling me to pick between two saves in January. I had finished the Council of Ricks and had over 40,000 shmeckles and 5 coupons. All gone. So uh, what the fuck happened?
Hayward

Hayward

Hi Kythorne, please read the official statement regarding lost save data here: https://twitter.com/PocketMortys/status/849696166640046084

Sorry for the inconvenience.
Gavin Moscone

Gavin Moscone

I have only recently downloaded the game on my iPhone but my app won't open anymore. I don't want to redownload the app and lose my progress but nothing in the FAQ's has fixed my problem. I see the opening picture of ricks face then it closes its self down every time. Is this some kind of Bug that can be fixed by an update or should I give up and start over?
Morticia

Morticia

Ya it sucks I lost everything after the update just got morticia to finish 86% of my mortys before it screw me over luckily I had not spent any money
Ben H

Ben H

Glad to know I'm not the only one, my data is missing too. I haven't lost as much as these other commenters, but it is certainly enough to make me give up and delete the app. If I don't get my saved data back somehow, I probably won't be back, but I am grateful for the entertainment it has brought me thus far.
Thomas

Thomas

With the new update I lost my save and it sent me way back to when I only had 17 mortys and I was up to aroumd 110 Mortys and da lvl 70 morty. WTH!?!?! Not playing the game anymore
aajjeee

aajjeee

ive lost 111 of my 161 mortys, im now back to 50 morty, and only a few dozen badges, im very angry
Thomas Phetmeuangmay

Thomas Phetmeuangmay

Is there anway to get the mortys you had prior to a recent update of the game? The game updated and I lost most of my mortys, propelling me to see if I can retrieve them somehow.
Robin Elite

Robin Elite

The game recently made an update but because of it I lost all my progress. I was pretty far in the game and had level 40-50 mortys and like 6k schmeckles. Im not too concerned about the data (im lying yes I am) but I just want to know if I can redeem any of my purchases because I recently purchased the Evil Rick mod but I can't use it now because it says I need to buy it again. The order history appears in the google play app but not in the actual game. CAN ANYONE PLEASE HELP?
Andrew Meneses

Andrew Meneses

I lost all my original work and the game reverted back to an earlier version. need help!
Lkirtalou

Lkirtalou

Are there going to be additional updates of quest and the morty games? I haven't caught all the mortys (which keep getting added too) and it's getting boring without it.
Emily

Emily

I've been playing for several days now with no problems, but today when I try to open the app it made me choose from three saves. I chose the most recent saying but it just brings me back to that pay
e again.
Nacho

Nacho

From where did you get the files and images of the mortys and their character templates (Sprites)?
dtbrad

dtbrad

Love this game and the show. But I played for a few hours last night and got a new Morty as well as leveled up my mortys a few levels, and got enough badges for the second council fight (I lost, nbd). Log in today and the active quest says I still need one more badge for the second council fight, essentially deleting all the work I did yesterday. Help!
dtbrad

dtbrad

Also, It did save the investments I made with my schmeckles. Why would it save the investments but not my game progress? Also, there is not an option to load a save from the cloud.
Connor

Connor

I had the game on a previous phone, but got a new one before 1.6 patch. I lost all my save data and coupons. I spent around $50 on the game and lost all my progress can I get anything back?
Rorty Mick

Rorty Mick

When I load up the app it says I have multiple save and asks me to choose one but all of them are dated old af, I haven't clicked on one because I don't wanna lose all my high level mortys what do I do?
Jay

Jay

I caught another Morty (Shadow Morty) when I already had five and now I can't find him. What happened?
Hayward

Hayward

Quoting Lick lick lick my balls:
I've completed the game I want to reset and play over how do I?


Settings > Delete Save Data
Morty

Morty

You don't beat the Game until you have all the mortys and you go in the cantil of ricks the home of the Council members after you got all the mortys you can't get the reward until the game go no more updates then you will get a large reward
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