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Frequently Asked Questions

Some questions and answers were taken from http://www.adultswim.com/games/pocket-mortys/

For official support, please email support@adultswimgames.zendesk.com.

Q. I purchased In-App Purchases on my Android device and the game did not give me the coupons. What do I do?

A. This link should solve all of your problems: https://support.google.com/googleplay/answer/1050566?hl=en

Q. Does the game have controller support?

A. No, at this time the game does not support controllers.

Q. I’m getting a “Device not compatible” error message in Google Play Store, even though my device should be supported.

A.We're aware of an issue where some people get a "Device not compatible" error message in the Google Play Store when trying to download Pocket Mortys, even though Pocket Mortys should support the phone. Google is currently investigating this issue with Google Play Store.

As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install Pocket Mortys. To do this, go to Settings> Application Manager> All> Google Play Store> Clear data. Then restart your phone.

Q. There are no sound effects or music on my iPhone or iPad device. Help!

A. Check the ring/mute switch or your device volume. Additionally, the music/SFX volumes can be found in the game’s settings.

Q. How do I save?

A. The game autosaves locally as you play. Alternatively, you can save your game to the cloud by accessing Settings -> Save to Cloud. This is where you can also restore your data if it is deleted, or load it onto another device running the same OS.

Q. I deleted the app! Can I get back my data?

A. As of version 1.6, all data is automatically saved to the cloud, so redownloading the app and logging into your account should automatically restore all previous data.

Q. I accidentally released Egg Morty / The One True Morty, can I get him back?

A. No.

Q. Do I get anything special for defeating all the trainers in a dimension?

A. No.

Q. How do I catch rare Mortys?

A. Each dimension will spawn no more than one "Rare" Morty. You can view which Mortys are considered Rare here.

Q. If all my Mortys are defeated in battle, what happens? Do I lose anything?

A. If all your Mortys are defeated, don't worry! Bird Person will take you back to the Citadel of Ricks and you won't lose anything.

Q. How do I catch Sun Morty / Black Hole Morty? It keeps using Implode!

A. You can try using a Morty Manipulator Chip immediately for a low chance of capture, or you can use a Morty that has a Paralyzing attack (like Pepperoni Pizza Morty's "Gooey Cheese" attack). Paralyzing a Sun Morty / Black Hole Morty will reduce the chance it's able to successfully Implode.

Q. I recently updated the game and now I've lost my save data / the game is only showing older saves. What do I do?

A. Prior to update 1.10.5, loss of game save data could occur if you disabled Google Play on your Android device, yet continued to play the game locally. This has since been fixed, but unfortunately if this happened to you there is no way to recover the data. As a result, any player who played the game before April 3rd, 2017, downloaded game update 1.10 on April 3rd or 4th, 2017, and played the game before release of 1.10.5 on Tuesday afternoon will be given 5 Blitz and Chips coupons the next time they open Pocket Mortys. For more information, please read the official statement here.

Q. How do I contact support?

A. Please send an email to the support team at adultswimdotcom@gmail.com if you need any technical support with Pocket Mortys.

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Comments

crdlsmd

crdlsmd

are there mortys not available in campaign mode? I have beaten all the ricks but im still trying to capture all the mortys but im having difficulty finding new mortys. so I was reading about the mortys i dont have for example Survival morty says "not available in campaign" I just dont wanna be running around looking for mortys that arent there. i have 242 mortys now
DarkDivine

DarkDivine

Some Morty's aren't available in campaign at all, not in the wild or in the Blipz and chitz machine.
Shifty ricky

Shifty ricky

Hey my friend deleted there multiplayer account and for some reason the campaign data is gone too I want to delete my multiplayer account as well but I’m afraid it will happen to me is there anything I can do if it doesn’t work
AKNOCKOUT

AKNOCKOUT

Quoting Shifty ricky:
Hey my friend deleted there multiplayer account and for some reason the campaign data is gone too I want to delete my multiplayer account as well but I’m afraid it will happen to me is there anything I can do if it doesn’t work

there are two separate ways to delete your data, is sure your friend delete both and about delete the multiplayer data think of it two times before doing, rare mortys are more hard to find, i reset my multiplayer data and dont lose the campaing, and yeah im a masochist xD
LukasKovinich

LukasKovinich

So, where can you find a volcano Morty? It looks sick but I don't know where to find it in the game. Does anyone know? Please reply!
DarkDivine
+1

DarkDivine

Volcano Morty doesn't spawn in wild. Find Birdosaur Mortys and evolve them into Volcano Morty.
HSSE

HSSE

enel multijugador al ser nivel 50 como se llega a tener un morty al lv100? ya que no me salen mas altos del 89lvl.
FulanoVanGoh

FulanoVanGoh

Quoting HSSE:
enel multijugador al ser nivel 50 como se llega a tener un morty al lv100? ya que no me salen mas altos del 89lvl.


creo que eres el unico hispanohablante (excluyendome). subelos de lvl es la unica forma
AKNOCKOUT

AKNOCKOUT

Quoting Tito:
Ok I’m scared there’s no trainers in multiplayer whyzzzz help me

Its a bug, happened to me sometimes you just have to enter to the portal and teleport to another dimension, then go back or just close-open the app
Jiggsjiggs

Jiggsjiggs

I switched from galaxy to an iPhone. Am I able to some how get my android profile switched to my game on my iPhone
Pinball_Wizard

Pinball_Wizard

No. You need to start over. You can add the old account as a friend and send over your old Mortys that way (in multiplayer).
AKNOCKOUT

AKNOCKOUT

Quoting Ruben Kohn:
How do I add and remove mortys from my active party?

you need to go to the morty daycare in there you can do that, in singleplayer is located on the right of the healing center and for multiplayer is in the left of the porta
AKNOCKOUT

AKNOCKOUT

i think you can't catch wild mortys or recieve from friends until you release some of your own, hope they increase the slots to 350-400 because already are like 270, and will be more in the future
Pinball_Wizard

Pinball_Wizard

In multiplayer? Yes. He's incredibly weak w/out the ability to buy seeds though. You are better off with any other Morty.
Pinball_Wizard

Pinball_Wizard

It's weird, but the next level seed should work. Mine didn't hatch until I went from 21 to 22.

I assume you are in campaign, not multiplayer, but asking just in case..
smoothbori
+2

smoothbori

egg morty evovling at 20 is for campaign only. for multiplayer you need ten eggs to blend into it so a total of 11 eggs are needed to make it evolve. Most people evolve it in campaign then bring it over to multiplayer already evolved into OTM
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